Terms and policies

Last updated: November 2026

Ordering and payment

Prices are in UAE dirhams. The price shown at checkout is the final price.
Payment is online only, through Ziina: card, Apple Pay or Google Pay. There is no cash on delivery.
You enter your card details with Ziina directly. We never receive or store them.
An order that is not paid within 24 hours is cancelled automatically.
We start preparing an order once its payment is confirmed.

We deliver to all seven emirates.
The delivery fee is shown at checkout, before you confirm.
Books ship from our supplier straight to your address, and the courier calls before delivery.
You can follow your order on the "Track your order" page with the order number and your mobile number.

If a book arrives wrong or damaged, or turns out to be unavailable after you paid, you choose: a replacement, or a full refund to the same payment method.
Message us within 3 days of delivery with the order number and a photo of the book.
We do not accept returns for a change of mind.

We store only what you enter in an order: name, mobile number, emirate, area, address and notes, with the books and the amount.
We use it to prepare and deliver your order and to contact you about it. Your name, number and address are shared with our supplier and the courier for that purpose only.
We do not sell your data or use it for advertising.
There are no accounts or passwords. Your browser keeps your cart, language and recent orders on your own device.
Want an old order's details deleted? Message us and we will delete them, except what we must keep for financial records.

For any question or a problem with your order:WhatsApp · Instagram